Guide to Getting Started

STEP 1 - Download the "Duo Security" app to your mobile device and configure

1. Go to the App Store on your mobile device and download Duo Security.

2. When you were set up on your Windows Workspace you were sent two emails:

  1. “Welcome to Cloud Networx” – From Cloud Networx
  2. “Duo Security Enrollment” – From: Duo Security

If you did not receive or cannot find them both, check your “Junk” mailbox. If you still cannot find both emails, please contact (801) 618-2579, opt. 2 to request that they be resent.

3. Locate the email from Duo Security to register your device. Click on the link inside of the email and follow the step-by-step guide.

STEP 2 - Add the Windows Workspace icon to your Desktop.

1. Locate your “Welcome to Cloud Networx” email. From your “Welcome” email, save the attached, “Cloud Networx.rdp”, shortcut to your Desktop.
 

2. Right-hand mouse click on the “Cloud Networx” icon.


3. Choose Edit.

4. Make sure that your Username is populated. Your Username and password were sent in your “Welcome email”.

5. Check the box that says “Allow me to save credentials”.


6. Press the “Save” button.

Click on the Display tab.


7. Verify that the “Display Configuration” is set to “Full Screen”. If it is not, drag the arrow to the far right (Large). If you would like to use two monitors for your Windows Workspace, check the box that says “Use all of my monitors for the remote session”.


8. Click on the “Local Resources” tab and verify that your local printer is connected to the remote session.


9. Click on the General tab and press “Save”.


10. Click connect.

11. Put your password in. Your Username and password were sent in the “Welcome email”.


12. Make sure that the box “Remember me” is checked.


13. Click or press “OK,” and you should start to connect.

STEP 3 - Your Windows Workspace Desktop

Once you login into your Windows Workspace on your Desktop, you will see a “shortcut” to access your files that were migrated to your Windows Workspace. The folder will be named YOUR COMPANY NAME.

For example, You can launch your Quickbooks file directly from the Desktop>YOUR COMPANY NAME Folder. When you signed up you were asked what version of Quickbooks you were using on your other system. That version should be installed. If you do not see your version installed, contact Support at (801) 618-2759, option 2, to have it installed.

STEP 3 - Your Windows Workspace Desktop

Once you login into your Windows Workspace on your Desktop, you will see a “shortcut” to access your files that were migrated to your Windows Workspace. The folder will be named {YOUR COMPANY NAME}.

For example, You can launch your Quickbooks file directly from the Desktop>{YOUR COMPANY NAME} Folder. When you signed up, you were asked what version of Quickbooks you used on your other system. That version should be installed. If you do not see your version installed, contact Support at (801) 618-2759, option 2, to have it installed. We keep a backup of your files for two weeks. Go to  https://cloudnetworx.io/help-desk and fill out the form with a “File Restore” request.

FAQ

Can any type of business, other than CPA firms, use Cloud Networx Windows Workspaces?

Yes. We can create and customize any remote, secure Windows environment for any business. Create a Quote, and one of our Cloud Specialists will contact you to go over your requirements.

What software products can be installed on my Windows Workspace?

We can install and maintain any licensed software product that is part of your company’s daily workflow. We can customize your Cloud Workspaces at any time.

Do your incorporate 2-factor authentication into all of our Workspaces?

Cloud Networx uses Duo Security for 2-factor authentication for all of our Workspaces. Once you have gone thru the registration process, you will control your Workspace logins thru your mobile device.

I don't see an application that I need to have installed on my Windows Workspace. Can I download and install it?

For security reasons, we do not allow “Users” to install applications on the Windows Workspaces. If you need an application installed, visit https://cloudnetworx.io/help-desk and fill out a Support ticket, choosing the “Software Installation Request.” Include the application’s name in the “description” area, where we can download the application and any licenses that we would need during the installation if applicable.

Can we print from our Windows Workspace?

Yes. Your local printer can be accessed from your Windows Workspace.

I need to transfer more files to my Windows Workspace from an external server. How can I accomplish that?

If you are unsure how to migrate files to your Windows Workspace, fill out a Support Ticket at https://cloudnetworx.io/helpdesk  and fill out the form with a “File Migration Request”. We can map an external drive from the source system to your Windows Workspace for the transfer.

Can I store folders and documents on my Windows Workspace?

Yes. You can add folders and documents to your Desktop, Documents, and mapped D: drive. For security reasons, “Users” cannot create folders or add documents directly to the C:\ drive.

I accidentally permanently deleted a folder or file from my Windows Workspace. How do I get it restored?

We keep a backup of your files for two weeks. Go to  https://cloudnetworx.io/help-desk  and fill out the form with a “File Restore” request.

How do I access my Workspace utilizing both of my monitors?
  • Right-hand mouse click on the RDP icon
  • Click on “Edit”
  • Click on the “Display” tab
  • Check the box that says “Use all of my monitors for this session”
  • Click on the “General” tab
  • Click on the “Save” button
  • Click on the “Connect” button

Submit a Support Request

Submit a Support Request

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To find out the status of an open support ticket, click to call 801-618-2759 and press option 2, to speak with a support technician.